MyCodeCrafters – Refund and Return Policy

Last Updated: May 4, 2025

At MyCodeCrafters, we are committed to providing high-quality secured hosting, private tools, RDP access, transactional SMTP services, and encrypted landing pages. We understand that circumstances may arise where a refund or return is requested. Please review our policy below.

1. Secured Hosting, Private Tools, RDP, and Transactional SMTP Services:

• Initial Satisfaction Period: For new subscriptions to our standard secured hosting, private tools, RDP, and transactional SMTP service plans, we offer a 3-day initial satisfaction period from the date of your first purchase. If you are not satisfied with the core functionality of your chosen plan within this timeframe, you may request a full refund of the initial monthly service fee.
• Cancellation: You may cancel your subscription for these services at any time. Upon cancellation, you will retain access to the services for the remainder of your current billing cycle, but no pro-rated refunds will be provided for the unused portion of the billing period.

Service Outages: In the event of significant and prolonged service outages directly caused by MyCodeCrafters and not resolved within a reasonable timeframe, we will assess the situation on a case-by-case basis and may offer a pro-rated service credit for the affected period. Refunds for service outages are considered at our sole discretion.

2. Encrypted Landing Pages:

• Functionality Guarantee: We warrant that our encrypted landing pages will function as described at the time of purchase. If you encounter a significant technical issue preventing the basic functionality of the landing page within 7 days of your purchase, please contact our support team. We will make reasonable efforts to resolve the issue. If we are unable to do so, a refund may be considered at our discretion.
• No Refund for Digital Products: Due to the nature of digital products and the immediate access provided upon purchase, refunds are generally not offered for encrypted landing pages once they have been accessed or downloaded. We encourage you to review all product descriptions and demos carefully before making a purchase.

3. Process for Requesting Refunds:

To request a refund, please adhere to the following procedure:

• Contact Support: Email our support team at [Your Support Email Address] within the applicable timeframe outlined above, clearly stating the reason for your request and providing your account details and order information.
• Detailed Explanation: Provide a detailed explanation of the issue you are encountering or the reason for your dissatisfaction. Include any relevant screenshots or documentation.
• Our Assessment: Our support team will review your request and may require further information for assessment.
• Refund Decision: All refund requests are subject to review and approval by MyCodeCrafters. We reserve the right to deny refund requests that do not meet the criteria outlined in this policy.
• Refund Processing: If your refund request is approved, we will process the refund to your original payment method within [Number] business days. ¹ Processing times may vary depending on your payment provider.

4. Limitations:

• This Refund and Return Policy applies only to the initial purchase of services and products. Renewals and upgrades are generally not eligible for refunds unless explicitly stated.